OnlineNavigator.org logo

Ten Functions of a Health Insurance Navigator

Health insurance navigators perform 10 essential functions, according to the centers for Medicare and Medicaid Services' procedure manual. Those functions are:

1 Consumer Assessment
2 Consumer Education
3 Account Creation and Maintenance
4 Application and Renewal of Coverage
5 Eligibility
6 Enrollment
7 Exemptions
8 Appeals
9 Consumer Outreach
10 Navigator Reporting

More information is available in the "Health Insurance Marketplace Navigator Standard Operating Procedures Manual".